Recently, Miss Chen of Nanjing from the LV bag is sent to Europe to buy back in the Hongqiao New Town Plaza, a leather care shop to be cleaned. However, take the package, she found that LV bag color is washing halo color.
Communication in stores agreed to re-free package will be clean again. Unexpectedly, things get worse, the second a pick package, Chen found that the original halo color is painted a light-colored, leather obviously scared.
Bought a LV nowhere maintenance
Find leather care stores
Up as a fashion lady bag Chen usually like to buy luxury goods, GUCCI, LV, and other big brands to buy several.
Let her worry is that these luxury stores do not provide cleaning and maintenance services. In daily life, although the use has been very cautious, but a long time, it is inevitable stained with some stains.
To this end, a friend recommended her to go to a Brett Leather Store located in the Hongqiao New Town Plaza, where professional cleaning technology. Chen to experience several times and found the attitude of the shop is really intimate, and therefore, she was in the store for a membership card, the original $ 250 cleaning, nursing services, member price of only 150 yuan.
In mid-April this year, Ms. Chen a year ago to buy LV bag (speedy30 models) sent Brett Leather Store Town Center shop for maintenance, I did not expect this, but things went wrong. Chen told reporters, "because the package handle dirty, so he told her, the Baoshen do not move, I clean up the handle, the store can."
Bag discoloration after maintenanceConsumers are demanding full price compensation
Take the package, I need to clean the handle part is still dirty, with the leather part of the original beige, but after the maintenance of the shop, actually become reddish brown, the other part into a dark brown.
Chen said that the attitude of the store is a very good recognition errors in the work, but could explain exactly how to cause the discoloration.
To this end, the store is willing to a certain degree of compensation. At the same time, Ms. Chen to reporters to produce a note that read: "Ms. LV bag, of speedy30 models. With water recovery, to the guests charge card 1000 yuan, if the recovery is not the primary colors, the purchase package The full price compensation. "note on the store's signature.
I did not expect to go on Chen in May 14, found the bag color has a new "change". "Some places were painted into a light-colored, and she claims to restore its original color, but obviously with a stiff brush to brush the skin have scared feeling."
Negotiation fails
The two sides agreed Kam authenticity
To this end, Chen has come up with the last written note, let the stores in accordance with the full price of the package price to compensate. Stores and there is no promise on the spot, and Chen to produce the invoice of the purchase package.
The interview, Chen abnormal angrily said, "because me and my friends in conversation, accidentally comes to the package has been bought for more than a year, the invoice may not be able to find, she seize this point do not want to compensation."
Yesterday morning, the reporter contacted Miss Ma Brett Leather Store Town Center store staff, the person said, there was indeed such a thing, the store is active and Chen handled through consultations.
To Chen, the store felt very wronged. The first cleaning does cause a certain halo color and the second in front of Miss Chen wiping with a sponge dampened with water, rather than using a brush, nor the polished leather scared. After a wipe, color is indeed restored to the way she used to package, but she does not agree with, hard to say the wrong color. "
Meanwhile, Miss Ma believes that even if the compensation, then Chen should also provide a shopping invoice, invoice, how do we determine the value of the package? "This reporter learned that the two sides have agreed that the next Thursday to go with leather washing and dyeing Association to identify the authenticity of this LV bag.
Bag fade
Quality problems or improper cleaning?
, LV bag fade damaged during the cleaning process, in the end of LV mass, or cleaning method for a problem?
Yesterday morning, the reporter linked to the Louis Vuitton customer service center, a staff member clearly said: "We do not recommend that guests packet will be sent to a professional leather care stores for cleaning because the cleaning agents used in this cleaning process, the general contain chemical ingredients to cause great damage on the package itself is leather, the leather surface damage. "
For the authenticity of the bag, the staff said that all the stores do not offer the service to identify the authenticity. "As long as it is purchased in the global Louis Vuitton store, it is certainly our products, consumers can rest assured that use." For the bag to the other care stores were damaged, the staff explained, Louis Vuitton sales maintenance requirements guests to maintain the original look of the product, if they bring products to other local after-sales maintenance, and do not provide maintenance services.
Does not provide maintenance services
Buy a package is difficult to support the package harder to
The reporter learned that, with the people's living standards improve, more and more people began to buy luxury goods, especially international brands bags by Ms. favor.
However, almost all of the high-end packages do not provide cleaning services, consumers encounter when the cleaning and maintenance of the high-end package can only be "trying everything" to select the dry cleaners or shoe care stores, which there have been many disputes arising due to the high-end package cleaning .
, LV expensive packages such as usual and how to care? What is the cleaning method?
Call center, Louis Vuitton, the epidermis stains, wipe with a damp, soft cloth.
If it is a canvas material, the VVN natural leather material, then use the usual maintenance, so as not to stain, And similar VVN such material with the use of more and more time for a long time showing the color of caramel, more soft and beautiful. At the same time, if the package liner dirty do not recommend the use of leather care agent, chemical solvents, this will in itself material damage.
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